I recognized a major mindset error as I reflected on recent events:

I was foolishly expecting things to go smoothly and the work to be straightforward.ย  I became upset and mad at myself and others, and discouraged (ever been on that roller-coaster?) because of the surprising gap between my expectations and reality.

New leadership mantra:ย  Expect hard, and lean into it.ย 

 

Advantages:

  • Occasionally, things are easier than expected, but not often. This is simple reality. Expecting hard means Iโ€™m not surprised.
  • Iโ€™m more likely to be better prepared for new situations. If we think it will be easy, hey, weโ€™re human and weโ€™re likely to skimp on preparation. Iโ€™m also more likely to make sure our team is well-prepared.
  • I have the opportunity to enjoy the challenges because I know they will surface. I get to say โ€œThatโ€™s interestingโ€ rather than โ€œThatโ€™s terrible! Weโ€™re doomed!โ€.
  • Iโ€™m less likely to quit too soon.

Thereโ€™s more to say, but right now Iโ€™m working on expecting hard.

Adam Kirk Smith
Glenn Brooke
25 Years in Retail, Restaurants & Hospitality ยท Author ยท Speaker ยท Coach

Adam spent 25 years in retail, restaurant, and hospitality leadership โ€” managing teams of 60, growing a store from $600K to $2M+, and overseeing guest experience at a corporate level. Author of The Bravest You (endorsed by Seth Godin). Host of two podcasts. 170K monthly readers. Grimes, Iowa.

2 responses to “Expect Hard – Glenn Brooke”

    • Yes, love the leadership mantra too! A good reminder that “hard” is normal, & that I’m not the only one who faces challenges. When life is difficult, sometimes it’s because were doing things right ๐Ÿ™‚ Thanks Glenn, love this!

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