I recognized a major mindset error as I reflected on recent events:

I was foolishly expecting things to go smoothly and the work to be straightforward.  I became upset and mad at myself and others, and discouraged (ever been on that roller-coaster?) because of the surprising gap between my expectations and reality.

New leadership mantra:  Expect hard, and lean into it. 

 

Advantages:

  • Occasionally, things are easier than expected, but not often. This is simple reality. Expecting hard means I’m not surprised.
  • I’m more likely to be better prepared for new situations. If we think it will be easy, hey, we’re human and we’re likely to skimp on preparation. I’m also more likely to make sure our team is well-prepared.
  • I have the opportunity to enjoy the challenges because I know they will surface. I get to say “That’s interesting” rather than “That’s terrible! We’re doomed!”.
  • I’m less likely to quit too soon.

There’s more to say, but right now I’m working on expecting hard.

Adam Kirk Smith
Glenn Brooke
25 Years in Retail, Restaurants & Hospitality · Author · Speaker · Coach

Adam spent 25 years in retail, restaurant, and hospitality leadership — managing teams of 60, growing a store from $600K to $2M+, and overseeing guest experience at a corporate level. Author of The Bravest You (endorsed by Seth Godin). Host of two podcasts. 170K monthly readers. Grimes, Iowa.

2 responses to “Expect Hard – Glenn Brooke”

    • Yes, love the leadership mantra too! A good reminder that “hard” is normal, & that I’m not the only one who faces challenges. When life is difficult, sometimes it’s because were doing things right 🙂 Thanks Glenn, love this!

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