I recognized a major mindset error as I reflected on recent events:
I was foolishly expecting things to go smoothly and the work to be straightforward.ย I became upset and mad at myself and others, and discouraged (ever been on that roller-coaster?) because of the surprising gap between my expectations and reality.
New leadership mantra:ย Expect hard, and lean into it.ย
Advantages:
- Occasionally, things are easier than expected, but not often. This is simple reality. Expecting hard means Iโm not surprised.
- Iโm more likely to be better prepared for new situations. If we think it will be easy, hey, weโre human and weโre likely to skimp on preparation. Iโm also more likely to make sure our team is well-prepared.
- I have the opportunity to enjoy the challenges because I know they will surface. I get to say โThatโs interestingโ rather than โThatโs terrible! Weโre doomed!โ.
- Iโm less likely to quit too soon.
Thereโs more to say, but right now Iโm working on expecting hard.

Great post and reminder here, Glenn. Love that – Expect hard, and lean into it.
Yes, love the leadership mantra too! A good reminder that “hard” is normal, & that I’m not the only one who faces challenges. When life is difficult, sometimes it’s because were doing things right ๐ Thanks Glenn, love this!