In this episode, I talk with Chris Voss about his book, Never Split the Difference: Negotiating As If Your Life Depended On It. We discuss why empathy is many times misunderstood, how anyone can become a better negotiator, why compromising is rarely the best way forward, using an email template that converts 98% of the time, and much more. You can listen to our conversation below:

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Adam Kirk Smith
Adam Smith
25 Years in Retail, Restaurants & Hospitality · Author · Speaker · Coach

Adam spent 25 years in retail, restaurant, and hospitality leadership — managing teams of 60, growing a store from $600K to $2M+, and overseeing guest experience at a corporate level. Author of The Bravest You (endorsed by Seth Godin). Host of two podcasts. 170K monthly readers. Grimes, Iowa.

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