My first three hours in Six Sigma training were infuriating. The instructor was reading the text-dense slides…with pauses…and repeating portions of the text for “emphasis.” (I despise having slides read to me.) The whole premise seemed elementary. (I’m thinking, “I have a Ph.D. in Molecular Biology, and this is just the experimental method with different nomenclature!”) Three whole days of this! [Read more…] about When Leaders Should be Impatient