This is a guest post from David Cunningham, M.Ed. He is a communication expert and seminar leader for Landmark, a personal and professional growth, training and development company that’s had more than 2.2 million people use its programs to cause breakthroughs in their personal lives as well as in their communities, generating more than 100,000 community projects around the world. In The Landmark Forum, Landmark’s flagship program, people cause breakthroughs in their performance, communication, relationships and overall satisfaction in life. For more information, please visit LandmarkWorldwide.
More often than not, we consider effective communication in business to be all about saying the right thing in the right way. Consider, however, that the real secret to business success is not what you say, but in how you listen. Far from being a passive activity, true listening is anything but passive – and whether it’s a matter of listening to customers or your team, honing your skills in this area will definitely impact your bottom line.
Here are some simple tips for upping your listening skills, and therefore upping your profits:
