processes

Every organization has fossilized processes and procedures. The process that your organization’s Complication Committee got that bonus award for developing. The once-simple procedure that is crusted over with extra forms and approvals like barnacles on a ship hull. The “we’ve always done it this way” process which everyone agrees is a chronic headache but can’t be changed because Bobby Bureaucrat thinks it’s perfect. The procedure we’re still doing quarterly even though no one can remember why, or figure out who is using the results.  [Read more…] about Fixing Fossilized Processes and Procedures