People who succeed in business aren’t afraid to hear feedback from their customers. They actually thrive off of it. So, what does this tell us about people who don’t want to listen to feedback? It says that they probably won’t be in business very long.
Feedback is an intricate part of performing well in business, because it gives a platform for people to express their needs, and it also gives you the chance to meet those needs. Only 4% of dissatisfied customers give businesses a chance to make it right, so making it easier for customers to give feedback is a necessary measure to grow.Only 4% of dissatisfied customers give businesses a chance to make it right. Click To Tweet
The easier you make it for people to give feedback, the more often you’ll gain the opportunity to make things right. Forget only hearing from 4% of people. Try hearing from at least 50% of people who experience your service or product when you build this bridge of feedback.
So, how can you make giving feedback easier?