More often than not, we consider effective communication in business to be all about saying the right thing in the right way. Consider, however, that the real secret to business success is not what you say, but in how you listen. Far from being a passive activity, true listening is anything but passive – and whether it’s a matter of listening to customers or your team, honing your skills in this area will definitely impact your bottom line.
Here are some simple tips for upping your listening skills, and therefore upping your profits: